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China Post: Statistics show consumers unhappy with repair services

One complaint is received every three days concerning post-purchase repair services, and nearly eighty percent of those complaints concern 3C products, according to statistics released by the Consumers' Foundation (CF).

3C products refer to computers, communications, and consumer electronics. CF Director Hsieh Tien-jen pointed out that CF had received 211 complaints in the past two years, and in addition to the eighty percent concerning 3C products, 11% were related to home appliances, while 10% were linked to other products.
Hsieh reminded consumers that according to articles 359 and 364 of the Civil Code, if consumers purchase flawed products, they are entitled by law to rescind their contracts of purchase, request a lowering in price, or demand that the merchant provide a product that has no defects.
Hsieh also stressed that while the warranty period still applies, merchants are not entitled to request consumers to pay any fees for the inspection or repair of defective products. When the warranty expires, merchants must inform consumers of any fees prior to the inspection or repair being carried out.